Do you have security for the items I buy from you?
2015-05-13 14:51:00Answer:
A: Yes, you have the best quality promise from us surely for 200%. We would test all the products before sending out. Firstly, we have anti-aging test. For example, we would keep our ELM connecting to ECUADOR(Test fixture) for more than 24hours; During this, if any ELM heating high, would be handled.
Secondly, we would have our engineers and workers work together to test all the products manually via computer for about 3times.
Also, we have managers do selective examination; and before sending out the package, we have professional staff to check if it is packed well.
B: If by any chance you get a faulty item, pls don’t worry, you can just contact our sales, you would have the best solution for the problem. You would have the following choices: send back to us to exchange brand new good one---for this one, pls let our sales know in advance, they would give you address back and would give you good suggestions. you can pay the shipping fee back firstly, and in the future we would make up for your shipping cost in your orders following.
The other choice is not send back to us but get good one for free. Say, for example, you buy from us 5000pcs ELM, you have 2pcs damaged. To ship back, you would spend 35euro, you do not want to do it. Then, pls just contact our sales, we can send you 2pcs new in your next orders, free shipping along the new order.
